Deco Home Return Policy
We carefully inspect each item prior to shipment, so therefore we require your inspection and signature upon delivery. Should you discover a defect in your furniture, however, please contact us at 888.682.2645 immediately. Furniture that is refused because it does not fit through an entryway will be not be returned.
Accessories, Lighting, Rugs and Ready Made Drapes
We accept returns for Accessories, Lighting, Rugs and Ready Made Drapes Items within 7 days, with proof of purchase.
- Items $250 or less are subject to a $25 restocking fee.
- Items over $250 are subject to a 10% restocking fee.
Custom Orders and Special Orders
Custom orders and special orders are non-cancellable, non-returnable and non-refundable with the exception of manufacturer defects or damages. Customers will have 24 hours from placement of custom orders to cancel. After 24 hours, a 50% deposit will be retained by Deco Home and cannot be refunded.
ALL CANCELLATIONS MUST BE IN WRITING. NO VERBAL CANELLATIONS WILL BE ACCEPTED.
Fabric and trim sales are considered final-sale items and cannot be returned.
Final Sale & Clearance Items
Clearance items are considered final-sale items and cannot be returned.
Any damage or defective item claim must be reported to us within 48 hours of delivery confirmation. In the event of either visible or concealed damage, please take photographs of the following: all merchandise damage AND pictures of the packaging (inner and outer). Deco Home will not process a replacement order without photographic documentation. Photographs can be emailed to firstname.lastname@example.org. In all cases of damage, please keep the original packaging and the damaged item(s) as they may be needed to substantiate a claim with the shipper. All items must be kept at the delivery location until further notified. We reserve the right to deny a damage claim in the event we are not notified within 48 hours of delivery. We may be notified by phone (888.682.2645) or email.
All prices in our catalogs and online are in US dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change.
If there are any error in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items.